misskaties.com Return Policy  We strive to offer you the best products at the best prices. We want you to be happy your purchase. However, if for some reason you are disappointed with your purchase, please contact us within 30 days of receiving your order so we can give you instructions on how to return it to us.
If you need to return something, please send an email to: customerservice@misskaties.com, or phone us at 909-694-0641, within 30 days of receiving your order to get a Return Merchandise Authorization number (RMA). The only things we require are...
- Your item must be unused and in the same condition as when we shipped it to you
- Items that require assembly must not have been assembled
- Your item must be packed in all the original packing materials with instructions and manuals enclosed.
RA #'s can be obtained by calling customer service at 909-694-0641 and must be done within 30 days of the receipt of your purchase. You may be responsible for all return shipping costs, there is also a 15% restocking fee. Upon receipt of items we will credit the credit card that you made your initial purchase with for the amount of the item less the 15% restocking fee.
Items must be returned in new condition and in the original packaging. Any signs of use will result in denial of your claim for a refund.
Some items are NON-RETURNABLE: There are some items that are non-returnable such as candy or food products, items that can be worn such as hats, costumes and clothing and items that are made to be put in your mouth such as whistles. If you have further questions as to which items are considered non-returnable, please contact our customer service department at 909-694-0641.
A return authorization number is required for all returns. Returns will not be accepted or processed without proper a return authorization from our Returns Department.
CLAIMS/SHORTAGES
Even though we spend a great deal of time and money to insure the safe arrival of our products, items will occasionally appear damaged and shortages may occur in transit. Therefore, we request that you follow these proceedures to correct the problem if it occurs:
If order is damged completely:
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Refuse delivery of carton(s)
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DO NOT sign for the carton(s)
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Please indicate the refusal of the package on the delivery papers or electronically.
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Contact us immediately by phone at 909-694-0641
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If damage to your order is concealed (Detected after delivery):
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Contact us or the carrier directly within tem (10) days of delivery. Waiting until after the ten day period will result in denial of any claims by the carrier.
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The carrier will not accept claims on shipments "not opened" or called in after the ten (10) day grace period.
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You must save all cartons and packaging materials or claim may be denied. The carrier will come out to inspect the carton(s).
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If merchandise or packaging has been defaced or damaged by customer, credit may be denied.
PLEASE CHECK YOUR MERCHANDISE CAREFULLY!
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